The front desk clerk works in an organization, office, or administrative support position usually in the lobby or waiting area of ​​the business or organization. The basic duty that this person performs is to receive and greet visitors, clients and even patients in an organization or hospital. Therefore, the person handling this job is known as a receptionist.

The functions that a receptionist performs are varied: she answers questions about the company and also about its policies, its products and the services that the company offers. Other tasks include directing visitors to the people they want to meet, sorting and handling all mail, answering the phone, making appointments for the boss and for people who want to get in touch with the top managers of the company. archiving and record keeping, data entry and also different office communication tasks like handling faxes and emails.

In certain offices and organizations, the front desk clerk also has financial responsibilities including accounting. Sometimes the receptionist also performs “security tasks” such as verifying the identity of employees, issuing passes to visitors, and also observing and reporting any suspicious activities or people that they may come across.

Since she is the face of the company or organization and the first business contact a person encounters upon entering the office, she should always radiate a sense of calm and courteous professionalism. The personal qualities that you must possess include a neat and immaculate appearance, attention to detail, ability to deal with situations in a mature way, sense of loyalty to the organization, seriousness and also a positive attitude.

The front desk receptionist job description involves dealing with different types of people with different demands and personalities. At the same time, the receptionist is also expected to be proficient in multitasking, which can be stressful. In some organizations or companies, the receptionist position is considered subservient, while in others the profile of the position is considered one that has an element of glamor and sophistication.

A smart receptionist would use the opportunity during her work hours to learn and become familiar with office work and slowly and steadily advance to higher positions and administrative jobs within the office. However, in a small lawyer or doctor’s office, you would also have to take on other duties and responsibilities such as office manager. In the 24-hour hospitality industry, the night shift receptionist is responsible for consolidating and reporting the daily bill. This is known as a night audit.

Excellent telephone skills and manners, a clear and pleasant voice, strong technical and clerical skills, are some of the must-have attributes for this job. At the same time, if you are naturally discreet, diplomatic and courteous, it is definitely an advantage for the organization.