There is no doubt that technological progress in the industry has increased exponentially in recent years, but so have customer expectations. These days, customers expect their questions to be answered and their needs met almost instantly, placing an additional burden on businesses to keep up with consumer demand while keeping the cost of doing business down. business at a reasonable level. Businesses must evolve to survive in today’s climate, and robotic process automation may be the catalyst needed for businesses to take the next leap.
What is Robotic Process Automation?
Robotic Process Automation (RPA) is a type of software that is created to mimic mundane or repetitive human tasks. The software can take the burden of repetitive processing tasks off of humans themselves, allowing people to handle the most complex tasks or problems within a business. Automation software can be programmed to do a wide range of technological work, following all the rules it has to follow.
Types of businesses that can benefit from RPA
In a nutshell, many technology-enabled businesses can benefit from intelligent automation, but here are a few examples.
IT/IT and Telecom Businesses: These types of businesses require a lot of customer support, much of which can be easily accomplished through the use of automation software. RPA can help by creating electronic tickets and then responding to them when a customer submits a question or service request. Tickets can then be transferred to the correct human worker for completion.
Accounting Firms: Automated software can contact customers, confirm payments are being made, and even sync up with online banks, taking human error out of the equation.
· Online stores: Online stores can and do use RPA to accept orders and communicate with customers, all without the need for a live person. This will allow a customer service agent to handle any queries that are higher priority or require critical thinking.
Insurance Companies – RPA can help insurance companies with claims processing, payroll, and even email.
Future of outsourcing
RPA can change the way companies outsource. Companies often outsource to foreign countries as a way to complete tasks when they cannot afford to hire workers locally. This company sends money to other countries to pay contract workers, removing income from the local economy and risking that customers do not receive the best quality of service. Automation software removes the outsourced worker from the equation and replaces jobs previously performed by a foreign worker.
Not only will this keep company employees’ expenses within the country in which they do business, but it will also remove the stress and stigma associated with recruiting from other countries. A company that chooses to invest in technology is ultimately investing in the satisfaction of its customers and the longevity of its business.
Intelligent automation enables organizations to keep local workers on staff to handle complex tasks while letting technology take care of more mundane tasks. This will drastically reduce costs and increase the quality of service. As a result, a business’s bottom line should see improvements as consumers begin to receive more support and service, likely helping a business develop a more loyal group of repeat customers for years to come.
